Home page

Like most clinicians I thought America’s healthcare problem was a lack of doctors and nurses. I spent a decade building clinician training tools, convinced more healthcare workers would solve everything.

Then I hit an awkward fact.

America has 20% of the world’s nurses and 10% of its doctors, but only 4% of its population. We have more clinicians per person than almost anywhere on Earth. If health was just about headcount, Americans should be the healthiest people alive.

We are not. Even wealthy Americans fare worse than their counterparts abroad.

I’d been solving the wrong problem entirely.

The real issue isn’t lacking healthcare workers—it’s that normal people can’t navigate what experts built. Healthcare systems are designed by experts for expert navigators or guides. Every hospital, insurance plan, and specialty speaks its own language, has hidden paths, and its own rules.

Some families, like mine, don't speak english as a first language. Some lose insurance when they move ZIP codes. Some are hours from the nearest clinic without car. Those who can't navigate like an expert end up trading opportunities to get ahead to receive care.

In America, health becomes a function of navigation: who can reach the right service, the right expert, the right information at the right time. 

Now my team is building a way to help both patients and clinicians align on the path forward—when a patient knows not just what to do, but how their clinician thinks, and options (prices, locations, times)of where to go next—something powerful happens. Their partnership grows twice as smart. Their collective ingenuity outmaneuvers system complexity. The right thing becomes the easy thing.

Turns out the messiest problem in healthcare wasn’t about having enough people—it was about helping people find their way.